Privacy Policy

Privacy Policy

AvenueForge Tech Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://avenueforge.com (the “Site”) or use our services.

1. Who We Are

Our website address is:
https://avenueforge.com

AvenueForge Tech Solutions is a digital services company specializing in website development, SEO, social media marketing, AI chatbots, automation, and related services for local businesses.

2. Information We Collect

2.1 Personal and Business Information

  • Contact Details: Name, email address, phone number, company name, industry, and other details you provide when filling out contact forms or creating an account.
  • Customer Service Data: Any messages, inquiries, or support requests you submit.

2.2 Technical & Usage Data

  • Log Data: IP address, browser type and version, operating system, pages visited, time stamps, referring URLs, and other diagnostic data.
  • Cookies & Similar Technologies: See Section 4 below.

2.3 Comments & Media

  • Comments: When you leave comments on our blog or content, we collect the data shown in the comment form, plus your IP address and browser user agent string for spam detection.
  • Gravatar Hash: If you use a Gravatar-enabled email, an anonymized hash of your email may be sent to Gravatar to retrieve your avatar—see Automattic’s privacy policy at https://automattic.com/privacy/.
  • Uploaded Images: If you upload images (e.g., via customer portals), avoid including GPS EXIF data. Visitors can download and extract any embedded location data.

3. How We Use Your Information

We use the information we collect to:

  1. Provide & Improve Services: Deliver, maintain, and enhance our digital solutions.
  2. Communicate: Respond to inquiries, send service updates, newsletters, marketing materials (where permitted), and administrative messages.
  3. Security & Fraud Prevention: Detect, prevent, and address technical issues or abuse.
  4. Analytics: Understand how users interact with the Site to optimize user experience.
  5. Legal Compliance: Comply with applicable laws and enforce our rights.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to personalize your experience and for analytics:

  • Commenter Cookies: If you leave a comment, you may opt-in to save your name, email, and website in cookies for one year.
  • Login Cookies:
    • Temporary cookie to check if your browser accepts cookies (discarded on browser close).
    • Login cookies last two days (or two weeks if “Remember Me” is selected).
    • Screen options cookies last one year.
  • Post-Editor Cookie: If you edit or publish an article, a cookie with the post ID is saved for one day.

You can manage cookie preferences via your browser settings. Disabling cookies may affect functionality.

5. Embedded Content from Other Websites

Articles and pages may include embedded content (videos, images, articles, etc.). Such content behaves as if you visited the other website, which may:

  • Collect data about you
  • Use cookies
  • Embed third-party tracking
  • Monitor your interaction if you have an account and are logged in to that service

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share information with:

  • Service Providers: Third-party vendors who assist with our operations (e.g., hosting providers, analytics services, email delivery).
  • Automated Spam Detection: Visitor comments may be checked through an automated service (e.g., Akismet).
  • Legal Authorities: When required by law, to protect our rights, or in response to valid legal requests.

If you request a password reset, your IP address will be included in the reset email.

7. How Long We Retain Your Data

  • Comments & Metadata: Retained indefinitely to recognize and approve follow-up comments without moderation.
  • Registered Users: Profile information is stored until you delete your account; administrators can also view and edit this data.
  • Service Data & Logs: Retained as needed for business, legal, or security purposes, then securely deleted.

8. Your Rights & Choices

Depending on applicable law, you have the right to:

  • Access & Portability: Request an exported file of the personal data we hold.
  • Rectification: Correct any inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data (subject to legal obligations).
  • Object or Restrict Processing: To the extent we rely on legitimate interests or other lawful bases.
  • Withdraw Consent: Where processing is based on consent.

To exercise your rights, contact us at privacy@avenueforge.com. We will respond within applicable legal timeframes.

9. Data Security

We implement technical and organizational measures—such as encryption, access controls, and regular security assessments—to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable; please contact us immediately if you suspect any breach.

10. Changes to This Privacy Policy

We may update this Privacy Policy as our practices or legal requirements change. We will post revisions on this page with a new “Last Updated” date. Your continued use of the Site after changes indicates your acceptance.